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FAQ
Frequently asked questions about the platform
Subscription & Billing
6 questions
Do you offer a free trial?
Yes, we offer a 14-day free trial. You can cancel at any time during the trial period and you won't be charged.
Can I cancel my subscription?
You can cancel your subscription at any time. You can do this from your account settings.
Where can I find my invoices?
You can find your invoices in your account settings.
What payment methods do you accept?
We accept all major credit cards and PayPal.
Can I upgrade or downgrade my plan?
Yes, you can upgrade or downgrade your plan at any time. You can do this from your account settings.
Do you offer discounts for non-profits?
Yes, we offer a 30% discount for non-profits. Please contact us to learn more.
Prompts
8 questions
How do I create a new prompt?
Navigate to the Prompts section and click "New Prompt". You can then define your search parameters and keywords.
Can I save and reuse prompts?
Yes, you can save prompts for future use and even schedule them to run automatically.
In the prompt visibility table, what does the Most Relevant Source column show?
The Most Relevant Source column displays the webpage whose content is most prominent in the answer of the respective prompt across all selected search engines.
In the prompt visibility table, what does the Brand Visibility Score show?
Dashboard
6 questions
How does campaign visibility tracking work?
Our system monitors your campaigns across multiple search engines and provides weekly aggregated visibility metrics, including average visibility scores, total occurrences, and competitor comparisons for comprehensive campaign analysis.
Can I track multiple campaigns simultaneously?
Yes, you can track multiple campaigns and compare their performance - just select the right campaign. The system aggregates data weekly and allows you to filter between different campaigns to analyze their individual performance metrics.
What does the brand visibility score chart show?
The visibility score chart displays your campaign's brands and competitors average visibility scores aggregated per week across all selected search engines. It shows trends over time, helping you understand how the online presence of your brand and that of your competitors evolves week by week.
Webpage Optimization
2 questions
How does webpage optimization work?
Our tool analyzes your webpages and provides recommendations for improving GEO, SEO, performance, and user experience.
What optimization factors do you analyze?
We analyze page speed, GEO/SEO elements, mobile responsiveness, content quality, and technical factors.
Similarity Analysis
1 questions
What is similarity analysis and how can it help me?
When you type in a prompt the AI-based search engine in the backend looks for the most similar chunks of texts on a variety of websites. These are then fed together with your prompt to a large language model (LLM) to give you the text response. The similarity tool helps you create text chunks that are very similar to the prompt helping you to have more similar text chunks than your competitor and thus increasing the likelihood of your website being found.
Brand Protection
1 questions
How does brand protection work?
Brand protection is a tool that helps you surface controversies around your product or brand found in major AI-based search engines.
Still have questions?
Can't find what you're looking for? Our team is here to help.
The Brand Visibility Score shows the brand (with synonyms) that got the highest visibility score across all selected search engines.
In the prompt visibility table, what does the Top Competitor Visibility column show?
The Top Competitor Visibility column shows the competitor (with synonyms) that got the highest visibility score across all selected search engines.
Why do we show the most relevant source?
The most relevant source has an outsourced influence on the answer of the AI based search engine. Influencing this source in your favour can serve to increase the visibility of your product or brand in the answer the search engine.
Why do we show the brand visibility score?
The brand visibility score helps you to understand how visible your brand including the synonyms of your brand are in the responses of the AI-based search engines.
Why do we show the competitor visibility score?
The competitor visibility score helps you to understand how visible your competitor including the synonyms of your competitor are in the responses of the AI-based search engines. This can be compared to your own brand.
What does the keyword visibility score chart show?
The keyword visibility score chart displays the frequency of mentions of individual keywords tracked in your campaign, aggregated per week. This helps you identify which keywords are most prominent and which may need optimization.
Why is data aggregated per week?
Data is aggregated per week to provide meaningful trends and reduce noise from daily fluctuations. Weekly aggregation helps you identify consistent patterns in your campaign performance and makes it easier to spot long-term improvements or issues.
How can I filter the campaign visibility data?
You can filter the campaign visibility data by campaign, search engine, brand, and competitor. This allows you to focus on specific aspects of your campaign performance and compare different segments of your data effectively.
